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Donor Portal MFA Code

Having Trouble Receiving Your Login Verification Code?

To help protect your personal information and keep your donor account secure, we recently added Multi-Factor Authentication (MFA) to the donor portal.

When you log in, a 6-digit verification code is sent by text message from 999777. This extra step helps ensure that only you can access your account.

If you are not receiving the verification code, it’s possible that the number 999777 has been blocked on your phone. Follow the instructions below to unblock the number and start receiving your login codes again.

Important: Once 999777 is unblocked, you can still stop promotional text messages by replying STOP to a promotional message. You will continue to receive the security verification codes needed to access your donor account.

iPhone Users Unblock 999777

Option 1: Check Your Blocked Contacts List

  1. Open the Settings app.
  2. Scroll down and tap Apps (if applicable), then Phone.
  3. Tap Blocked Contacts.
  4. Look for 999777 in the list.
  5. If you see it, swipe left on the number and tap Unblock.

Option 2: Check Your Messages App

  1. Open the Messages app.
  2. Search for messages from 999777.
  3. Open the conversation.
  4. If you see a message indicating the sender is blocked, tap Unblock.

Option 3: Check Filtered or Unknown Senders

  1. Open the Messages app.
  2. Tap Filters in the upper-left corner (if available).
  3. Check Unknown Senders and look for messages from 999777.
Samsung Galaxy Users Unblock 999777

Option 1: Unblock the Number in Messages

  1. Open the Messages app.
  2. Tap your profile icon or the three-dot menu in the upper-right corner.
  3. Select Settings.
  4. Tap Block Numbers and Spam or Blocked Numbers.
  5. Look for 999777.
  6. Tap the minus (-) or remove icon next to the number to unblock it.

Option 2: Check Spam & Blocked Messages

  1. Open the Messages app.
  2. Tap the three-dot menu.
  3. Select Spam and Blocked (or a similar option depending on your phone model).
  4. Look for messages from 999777.
  5. Open the message and select Unblock if available.
Still Not Receiving Your Verification Code From 999777?

If you have confirmed that 999777 is not blocked and you are still not receiving the verification code:

  • Verify that your mobile phone number is current in your donor account.
  • Make sure your phone has cellular service and can receive text messages.
  • Wait a few minutes and request a new verification code.
  • Contact our Donor Support team for assistance by email at [email protected]

Thank you for helping us keep your donor account secure. These additional security measures help protect your personal information while ensuring safe and secure access to your account.

Trouble Receiving Verification Code via Email
When you log in, a 6-digit verification code is sent to your email address on file. If you do not see an email address as an option for receiving the code, please reach out to [email protected]. If you are not receiving the verification code, it’s possible Miller-Keystone is not on your safe list. Please follow your email platform’s instructions to white-list Miller-Keystone. If you request a password reset and do not receive an email, please reach out to [email protected].